PRIVACY POLICY
Last updated: 27 October 2026
1. Data Controller
The controller of personal data processed through the Eclipse Vision website is:
Eclipse Creative Group LTD (Еклипс Криейтив Груп ЕООД)
Company Identification Number (EIK): 208939533
Address: Block 21, Entrance 10, Floor 2, Vladislav Varnenchik Residential District, Varna, Bulgaria
Email: info@eclipsevision.eu
Telephone: +359 883 393 770
In this policy, “we”, “us” and “the Company” refer to Eclipse Creative Group EOOD.
This policy explains what personal data we may process, why we process it, the legal bases for processing, how long we retain it and the rights available to individuals under applicable law.
2. Categories of Personal Data
2.1. Data Submitted Through the Contact Form
When a visitor submits an enquiry, we may process:
• name;
• email address;
• subject of the enquiry;
• message content.
The contact form does not include a separate telephone-number field. If a visitor voluntarily includes a telephone number or other personal data in the message, that information may also be processed.
Visitors are asked not to submit sensitive personal data unless it is genuinely necessary and an appropriate legal basis exists.
2.2. Technical Data
When the website is accessed, the server and technical services may process information such as IP address, access date and time, requested pages, browser type, operating system and technical logs.
The exact categories depend on the hosting, server configuration and services in use.
2.3. Cookies and Similar Technologies
Depending on the website configuration and the consent provided, the website may use analytics and marketing tools and embedded third-party content, such as Google Analytics, Meta Pixel, YouTube, Vimeo and Google Maps.
Further information is available in the Cookie Policy.
3. Purposes and Legal Bases
We process personal data for the following purposes:
Responding to enquiries and communicating with visitors
Legal basis: taking steps at the individual’s request before entering into a contract, where applicable, and/or our legitimate interest in responding to correspondence.
Preparing quotations and arranging services
Legal basis: taking steps before entering into a contract and/or performing a contract.
Maintaining website and information-system security
Legal basis: our legitimate interest in protecting the website and information systems, subject to individuals’ rights and freedoms.
Complying with legal obligations
Legal basis: compliance with applicable legal requirements.
Analytics and marketing
Legal basis: consent where required by applicable law. Non-essential analytics and marketing technologies should remain blocked until the necessary consent has been obtained.
4. How Enquiries Are Processed
Messages submitted through the contact form are stored in the website database in a table named contact_messages, containing fields for name, email address, subject and message.
The website may also send a notification about a new enquiry to the email address configured by the administrator in the website settings. The visitor’s email address may be included as the reply-to address.
Database storage and email delivery are separate operations. A message may remain stored in the database even if the notification email fails to send.
Access to enquiry messages should be restricted to authorised persons who need the information to handle the enquiries.
5. Recipients of Personal Data
Depending on the circumstances, personal data may be accessible to:
• the website hosting and technical support provider;
• the email service provider;
• authorised personnel handling customer enquiries;
• analytics, advertising, mapping or video-service providers, where the relevant technologies are enabled;
• competent public authorities where disclosure is required by law.
We do not sell personal data to third parties.
6. Transfers Outside the European Economic Area
Some service providers may process data outside the European Economic Area. Where such transfers take place, they must rely on an applicable mechanism under the General Data Protection Regulation (GDPR), such as an adequacy decision or appropriate contractual safeguards.
The actual recipients and transfer mechanisms depend on the services used and their configuration.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Enquiries are retained for the period necessary to handle them, maintain relevant follow-up communications and protect the Company’s legitimate interests. Where no other legal basis applies, a defined review and deletion period should be established for enquiries that are no longer active.
If an enquiry leads to contractual or accounting relationships, the relevant records may be retained for the periods required by applicable law.
Technical logs and cookie-related data are retained for periods determined by the server configuration and the relevant service.
Important: specific retention periods must be established and implemented in practice. Publishing this policy does not, by itself, activate automatic deletion from the database.
8. Individual Rights
Subject to the conditions and limitations set out in the GDPR, individuals may have the right to:
• access their personal data;
• rectify inaccurate or incomplete data;
• request erasure where the legal requirements are met;
• restrict processing;
• object to processing based on legitimate interests;
• request data portability where the applicable conditions are met;
• withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal;
• lodge a complaint with the competent supervisory authority.
To exercise these rights, contact us at info@eclipsevision.eu. Where justified, we may request additional information necessary to verify your identity.
The Bulgarian supervisory authority is the Commission for Personal Data Protection: https://www.cpdp.bg/.
9. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or unlawful disclosure. However, no method of storing or transmitting information can guarantee absolute security.
10. Children’s Data
The website is intended for a general audience and is not specifically directed at children. We do not knowingly collect children’s personal data through the contact form unless it is necessary and the applicable legal requirements are met.
11. Changes to This Policy
We may update this policy when the website, the services used or applicable legislation changes. The current version will be published on this page with its last-updated date.
12. Contact
For questions about the processing of personal data, please contact:
Eclipse Creative Group LTD — Eclipse Vision
Email: info@eclipsevision.eu
Telephone: +359 883 393 770
Address: Block 21, Entrance 10, Floor 2, Vladislav Varnenchik Residential District, Varna, Bulgaria
